Cancellation and Refund policy

 

Cancellation and Refund policy for 10 days tours
All purchases are subject to re-confirmation within one business day after , customers will be fully refunded if the orders cannot be confirmed.
Cancellations received 7 days after purchase will incur a penalty of 25% per person .
Cancellations received within 14 days after purchase will incur a penalty of 50% per person.
Cancellations received within 30 days  after purchase will incur a penalty of 100% per person.

Unused features are non-refundable. No shows forfeit entire payment.
Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.

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Customers requesting a refund are required to mail their formal letters with a detail explanation to:

moroccantoursandtraditions@gmail.com

 

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail or fax fail to reach us.

NOTE: We cannot grant refunds more than 30 days after completion of tour.